Cancellations & Refunds
Effective: September 12, 2026
1. Scope
This Cancellation & Refund Policy applies to consumer purchases of GhostAI credit packs, recurring subscriptions, lifetime plans and other digital services supplied by Belova Tech Private Limited (Belova Tech Pvt. Ltd.) through ghostai.one. It forms part of the Terms & Conditions.
GhostAI is a digital service supplied shortly after payment. The 72-hour unused-purchase window below is our voluntary policy and does not limit any refund, replacement, correction or other remedy that applicable Indian consumer law requires.
2. Cancel a recurring subscription
2.1 How to cancel
You may cancel through the billing or subscription controls in your dashboard. If the control is unavailable, email support@ghostai.one from your registered address before the next renewal. Include the account email and subscription or transaction identifier.
2.2 What cancellation does
- Cancellation stops future renewal charges after the payment provider processes the request.
- Your paid access normally continues until the end of the period already paid for, unless we confirm an immediate cancellation or issue a refund.
- Cancellation does not automatically refund the current or a previous billing period.
- Deleting the application or ceasing use does not cancel a subscription or payment mandate.
- You should cancel before the renewal date. A request received after a renewal is assessed under the refund rules below.
2.3 Payment mandate
Recurring payments are processed by Razorpay, Stripe or another displayed payment provider. You may also revoke the mandate through the provider or your bank. Provider processing times and bank notifications may apply. If we receive a renewal after a timely cancellation request due solely to our error, we will correct the charge.
3. Refund eligibility
3.1 First paid purchase — unused within 72 hours
You may request a full refund of your first paid GhostAI purchase within 72 hours after successful payment if:
- the request is received within the 72-hour period;
- the purchase was made at the standard listed price without a coupon, promotional code, sale price, referral discount, retention offer or other price reduction;
- no paid credit, paid session minute, premium AI request, premium screenshot analysis, download-only paid entitlement or other material paid-plan benefit has been consumed;
- you have not previously received a voluntary unused-purchase refund through this or another account;
- the purchase and account are not connected to fraud, abuse, a chargeback or a material breach of the Terms.
The voluntary unused-purchase refund is limited to one per user across all accounts. We may use verified account, identity, payment and device information to detect duplicate claims. This limit does not apply to a separate refund or remedy that applicable law requires.
Creating an account, viewing the dashboard or using a genuinely free trial does not by itself count as paid usage. Our authenticated metering records determine whether paid usage occurred, subject to correction of demonstrated errors.
3.2 Billing problems
We will review and, where verified, refund or correct:
- an accidental duplicate charge for the same order;
- an amount charged differently from the checkout confirmation because of our error;
- a renewal processed after a cancellation completed before the applicable cutoff;
- a payment proven to be unauthorised, subject to reasonable identity, fraud and payment-provider verification.
3.3 Material failure of the Service
If a Company-side failure makes the core paid Service materially unavailable and we cannot restore it within a reasonable time, we may provide re-performance, replacement credits, an extension, a proportionate refund or another remedy appropriate to the failure. This does not reduce any remedy required by law. Scheduled maintenance, third-party outages, local device issues and unsupported configurations are considered when determining the cause.
4. When a refund is generally unavailable
Except where law requires otherwise, we do not provide refunds for:
- a credit pack after any paid credit or paid minute from that pack has been used;
- a subscription or lifetime plan after material paid-plan use has begun;
- unused time remaining after an ordinary mid-cycle subscription cancellation;
- a request made more than 72 hours after successful payment that does not involve a billing error, unauthorised charge or mandatory remedy;
- a purchase made using a coupon, promotional code, sale price, referral discount, retention offer or any other discounted price;
- change of mind, lack of use, accidental purchase that was then used, or forgetting to cancel before renewal;
- dissatisfaction with AI wording, accuracy, style, speed or outcome after using the paid Service;
- failure to obtain a job, pass an assessment, receive a desired score or achieve another result;
- a device, network, microphone, audio-routing, operating-system or platform issue outside our reasonable control, especially where a trial or compatibility information was available;
- a third-party AI, transcription, payment, interview, video-call or coding platform outage or policy change outside our reasonable control;
- suspension or termination for fraud, account sharing, prohibited use, chargeback abuse or material breach of the Terms;
- promotional, bonus, referral or free credits, which have no cash value;
- price changes, discounts or promotions offered after your completed purchase.
No part of this section permits us to refuse a refund or other relief where the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or another applicable law requires it.
5. Credit packs, unlimited and lifetime plans
5.1 Credit packs
Usage is deducted according to the metering stated with the plan. Remaining credits are not partly refundable once paid usage from the purchase begins. Credit validity and expiry are those shown at checkout or in the order confirmation.
5.2 Unlimited subscriptions
“Unlimited” plans allow up to 360 hours in each monthly usage cycle and up to 3 continuous hours in a single session. They remain subject to ordinary personal use, device, concurrency, technical and anti-abuse controls described in the Terms. A restriction or suspension caused by prohibited, shared, resold, automated or excessive use does not create refund eligibility except where law requires otherwise.
5.3 Lifetime access
For purchases completed on or after this Policy’s effective date, “Lifetime” means 6 years from successful payment. It is a one-time purchase with no recurring renewal and remains subject to the 360-hour monthly and 3-hour continuous-session limits. Earlier purchases remain subject to their order confirmation and the terms applicable when purchased. Refund eligibility is limited to Section 3 and mandatory law.
6. How to request a refund
- Email support@ghostai.one from the address registered to the account with the subject “Refund Request”.
- Include your account email, purchase date, amount, currency, payment or order ID, requested remedy and a brief explanation. Include evidence of a technical or billing error where relevant.
- We may request reasonable identity, device, diagnostic or payment information needed to verify the claim. Never email a password, OTP, full card number or CVV.
- We aim to acknowledge the request within 2 business days and communicate a decision within 5 business days after receiving the necessary information.
Submitting incomplete or false information may delay or defeat a request. A refund request does not itself cancel a recurring subscription; use the cancellation process in Section 2 as well.
7. Refund method and timing
- Approved refunds are normally sent to the original payment method and currency. We may use another lawful method if the original route is unavailable and identity is verified.
- We aim to initiate an approved refund within 5–10 business days. Your bank, card network, UPI provider or payment processor may take additional time to display it.
- The refund amount will include or adjust applicable taxes as required by law and may exclude a fee only where the fee is non-refundable by the provider, was clearly disclosed and law permits the deduction.
- Refunded credits and entitlements will be removed. Any referral commission, bonus or promotion connected to the refunded transaction may be reversed.
- Foreign-exchange differences and charges imposed independently by your bank are outside our control.
8. Chargebacks and unauthorised transactions
Please contact us promptly so we can investigate a disputed charge. For a suspected unauthorised payment, also notify your bank or payment provider without delay. Filing a knowingly false or duplicate chargeback may result in suspension and recovery of amounts and costs permitted by law. We may provide transaction, account and usage records to the payment provider for a good-faith dispute response.
9. Account deletion
Subscription cancellation, refund and account deletion are separate actions. You may request deletion at contact@ghostai.one. Deletion does not erase payment obligations, create refund eligibility or require removal of records retained for tax, fraud, security, disputes or other legal duties. See the Privacy Policy.
10. Complaints and consumer rights
If you disagree with a decision, reply with additional evidence or escalate to our Grievance Officer at support@ghostai.one. We aim to acknowledge consumer grievances within 48 hours and resolve them within one month.
Nothing in this Policy restricts a qualifying consumer from approaching a Consumer Commission, the National Consumer Helpline, a payment regulator, the Data Protection Board when applicable, or another authority with jurisdiction. Contractual dispute terms do not waive these non-excludable rights.
11. Policy changes
We may update this Policy for legal, payment, operational or product changes. The policy in effect when you completed a purchase generally governs that purchase, except a later version may apply where required by law or where it gives you more favourable treatment. We will not retroactively remove an accrued mandatory right.
12. Contact
Service provider: Belova Tech Private Limited, India
Product: GhostAI · ghostai.one
Billing and refunds: support@ghostai.one
Grievance Officer: support@ghostai.one
General support: support@ghostai.one